We will scan and resend all your letters, bank statement or notices, which we receive for you. We will send these to your email address provided by you on the order form. Our basic package includes the scanning of 8 text pages per month (i.e. typically 5 letters) — this number covers the needs of the vast majority of our clients. If in your case this would not cover all your correspondence, we can agree an individual cost plan to fit your needs.
We do not handle correspondence which is addressed as registered mail (to be signed for) or restricted delivery (to be delivered only to the addressee). We always send you a notification that your mail is deposited at the delivery post office, where you can collect it or redirect it, free of charge, to a different address in the Czech Republic.
The main reason for this is our clients’ security. Naturally, restricted delivery (to be delivered only to the addressee) can not be accepted by us. With registered mail, there is a danger that the so-called “fiction of delivery”would be triggered. If we accepted the letter, this could start a deadline period, e.g. an appeal deadline against some offence. If you were away during this time (e.g. on holiday) it could be too late for you to deal with the post on your return. More information can be found in our article Mail at virtual office address.
This mainly concerns large documents with substantial volume, such as newspapers, magazines. If we receive this type of post, we will let you know and you will decide how you want us to handle it. We can forward it to you for a fee or we can shred it. Marketing junk mail and spam will be shredded automatically.
Yes. Carefully selected mail will be forwarded to you by courier, after previous consultation with you. The cost of this one-off service is 99 CZK (without VAT) for mail sizes A4 up to 2 kg, delivered within the Czech Republic (for Slovakia 149 CZK).
If you are expecting to receive these types of documents regularly and you don’t want to pay this forwarding cost, you can arrange redirection directly with the Czech Post Office. The correspondence will then be delivered automatically to any designated address.
If you change your email address, please send us this information from your original email address, so we can set up the new forwarding address. If you lose access to your original email box, please inform us by phone.
Any messages and scanned documents will always be sent from the same email:
PS: Please add our email address to your contacts, so it passes through the spam filters. This way the scanned correspondence will not end up in your spam instead of inbox.
Send us a message and we will get back to you.